Survey Question for Customer Service

Customer Service Survey

In our continuing effort to provide you with the best possible food and customer service, we need your help.

Please take a moment and fill in the survey below to let us know how we are doing.

Please rate the following from 5-1.
5 = excellent, 4 =Above Average, 3 =Satisfactory, 2= Average, 1= Poor

1) The overall service of the Cafe?

2) The courtesy and efficiency of the staff?

3) The timeliness in which you received your order?

4) The overall cleanliness of the Cafe?

5) The quality of the food?

6) The variety of food selection?

7) The design and style of the Cafe?

8) The background music at the Cafe?

9) The operation hours of the Cafe?

10) Your overall experience at the Cafe?

Please explain your answers or provide general comments below that may allow us to serve you better:

Why do choose this cafe at the first time?
How often do you come to this cafe?
When do you come to this cafe? in the morning,noon,afternoon,night?
What is your favourite food / drink in this cafe?
What is the worst food / drink in this cafe?
Should the cook use less oil,salt,sugar?
What do you think about the product's price?
What do you think about the service?
Do you like the decoration ,furniture or the style of this cafe ?
Will you introduce this cafe to your friend? Why?