Assignment, Please help!!

2008-05-19 2:30 am
Why TQM success in some organizations while failed in others?

回答 (1)

2008-05-19 3:26 am
✔ 最佳答案
TQM = Total Quality Management

To make it success, its involved the following :
a. Is that Top management has commitment to do well ? and keep long term.
b. Is that the System well design that the Quality of each step/operation in the
company are well defined and clear ?
eg. What Feedback is available in the company when Quality is not OK ?
c. Is that all the staffs understand it and know what they need to do ?
d. Is that inter-department cooperation is good ? (Mostly failed start from
non-cooperative )
e. When there are some changes in the habit/practice to implement the TQC,
some old staffs are resistant to change.
Can they be drive to accept new idea, new things ?

So, its very easy to become failure, when the asnwer is NO for any of the above issues.


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