write a letter of adjustment

You are Louis Francois, the marketing manager of a fruit supplier. You have received the above letter of complaint and are required to write a letter of adjustment. You can use some of the phrases and expressions below as the basis for your letters, but add extra points if necessary.
1 Explain the matter, soothe the customer and promise to resolve the matter
our staff/ look into the matter/ probably/ poor storage/ transportation/ send replacement strawberries/ another shipping company in three days/ assure you/ not happen again.
2 End the letter with an apologetic tone, always try to ensure/ highest quality/ our fruits/ hope the replacement strawberries/ satisfactory if/ further difficulties/ please contact please accept/
3 sincere apologies sorry for the inconvenience/ trouble caused.
Rotten Strawberries,
We have received your letter dated 24 February,
We sent our staff to look into
We have always tried to ensure the highest quality
We sincerely apologize,
Yours sincerely
Louis Francois
Marketing Manager