✔ 最佳答案
The works for claim/compensation mainly include the following 3 issues.
1. If shipment delay occurs, our customers usually request the goods to be sent by air instead of sea-freight. Such extra cost must be claimed on the parties involved, such as the manufacturing countries.
2. After receiving the goods by our customers, if there is a AQL problem while our customers have to rush the goods for sale as urgently demanded by the market. They might require extra manpower to inspect the goods as piece by piece, to guarantee the A-grade quality. Such labour charges might be for acount of the manufacturing countries.
3. Our customers may decrease the quantity for some orders to cope with the market demand. Any excessive materials would become a burden/loss to our manufacturing countries and our customers would be liable for the loss.
Objective:---Before making a claim, we have to verify which party is to be responsible, so that the Account Dept. can proceed the work smoothly.