Sorry put it on wrong place

2008-05-13 9:18 pm
Um... its about customer service strategies again

1. How would coaching and mentoring to colleagues aid in the above processes.
2. Design and draft a report on the evaluation of customer service within your organization. you may need to complete questionnaires and a number of other tools should be used.
3. Advise on changes that may be required and address how many recommendations could be verifiable and play a constructive role within the organization.


Please help help me !!! 100000000x Thank you =]

回答 (1)

2008-05-18 9:07 pm
✔ 最佳答案
A working group (some times it is confused with the concept of a team, team members usually have complementary skills with a precise goal for achieving high performance of a task and project) is a collection of people who work in the same area or have been drawn together to undertake a task but do not necessarily come together as a unit and achieve significant performance improvement.

The benefits of grouping people together are to provide the opportunity of: (1) sharing and exchanging total resources of skills, talents, information and energy; (2) obtaining a greater diversity of those resources; (3) allowing all members with an opportunity to learn skills from the peers of diversity and mentors while doing for the continual improvement of working quality in decision making and other work skills as under a learning organization environment; (4) help socializing new members, controlling individuals’ behavior and facilitating organizational performance, innovation and change;(5) satisfying personal needs, such as affiliation and esteem; (6) other needs are met as group members receive tangible organizational rewards that they could not have achieved by working themselves alone; (6) group members can provide one another with feedbacks and harmonies for example, the staff of R&D, finance and human resources, among they may know one another that what is the major limitation during a product development process; and how to identify opportunities for growth and development such as provide them training, coaching, and mentoring.

Grouping people to work together will have many benefits as mentioned above rather than problems arisen, however it might also create conflicts of interests among individuals in a group.
參考: Management by Batemen & Snell


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