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Service blueprint (服務藍圖)
A service blueprint is an operational tool that describes a service in enough detail to implement and maintain it.

Central to a live|work blueprint is that we design around the customer's experience. Therefore, the blueprint builds on 'use cases' or 'customer journeys' through the service and all touch-points and back-stage processes defined in the blueprint are aligned to the user experience.

The blueprint is used by both business process managers, designers and software engineers during development, and works as a guide to service managers that operate services on a day-to-day basis.