How to express (Customer service)

I believe if we say a sentence with different tone and manner to express what we want to say, the customers will have different feelings on us. Therefore as a person serving our customers in the front line, we have to be careful with our manner, talk, tone and voice, etc. Moreover, when there is any mistake happened, I believe the most important thing is to bravely face our mistake and apologize to the customer. We should also do our best to try to find a solution for the problem. As you may or may not know, the customer is always right ! This will not only reduce the customers’ complaints to us, but also help us to regain the confidence from the customers so that they can continue to use our service !

I do believe that when we express the same wordings in different tone or manner, the customers will have different understanding of what we said.... as such, being a frontline staff, I will keep alert of the servicing attitude, the way of expression, the tone and the voice of speaking...further, when there are any mistakes found, I believe the most important thing is to confess with apology made together with a solution to remedy the case.....please understand that the customers are always supposed to be correct. In this regard, it will lessen the complaints made against us as well as to gain the confidence from customers to continuously enjoy our services.