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1.Management. Describe your management philosophy with regard to a commitment to continuous improvement and a goal of error free product with emphasis強調 on preventive預防的 measures基準/基準. Indicate指出quality improvement projects that have been implemented實施;執行 and those projects that are planned.
5.Purchased Material. Is there a supplier quality assurance program to select superior suppliers and do these suppliers form the base for future procurement? Describe the receiving inspection function to include disposition of deviant material and supplier notification of problems, and record retention. Are sampling plans based on a zero defect concept?
6.Statistical Methods. Have appropriate employees been trained in basic statistical methods? Are these methods used for real time control of critical processes? Is app­ropriate gauging available and have gage repeatability and reproducibility studies been performed? Are capability studies conducted on new parts and processes? Indicate your capability index (CPK) objective. Also indicate what advanced statistical methods have been used.
10.Continuous Improvement/Customer Satisfaction. Is there a proactive approach to assure an understanding of customer problems? Is there technical support availa­ble in development and quality engineering to aid in problem solving and quality improvement? Are periodic quality improvement meetings held to focus on problem are­as? Are employees recognized for quality improvement suggestions? Are quality costs understood and used to drive improvements?
11.Miscellaneous. Please feel free to describe below any elements of your quality assurance process that would be of interest to Black & Decker as a measure of the effectiveness of your efforts.

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