✔ 最佳答案
As this is 15 years ago's issue, this has to be statue barred. It is very hard to proceed further as bank also could not produce the acknowledgment receipt for your confirmation. If the card had been wrongly received by someone and be used without your knowledge and, you were acting in good faith, the bank should proceed for insurance claim instead.
2008-04-24 10:14:51 補充:
You can ask the bank to give you the documents for verification or confirmation or their views on this issue in writing.