why customer care is is important to the business

in simply terms, companies that care about their customers will usually produce good products and provide better services to customers.

business
business (commercial profit-making company) is about getting profit and generate revenue from CUSTOMERS. NO customer NO business. therefore, every business should be customer-focused.
businesses that care about their customers will focus on customers' needs, therefore, will usually provides better services and products
businesses that care about their customers will handle customers' complaints seriously, therefore, the customers will not become unhappybusinesses that care about their customers will focus on customer satisfaction. satisfied customers are more loyal and stick with these businessesbusinesses that care about their customers will regularly perform survey to understand who their customers are, what their customers need, how satisfied their customers are with the company products and servicesbusinesses will have high customer retention rate
employees
businesses that are customer focused, customer oriented should have their employees aligned with this business direction and every customer centric goals
front-line employees working in customer services department or service centre should service their customers wholeheartedly just like they treat their family members or friends that they love. then, the customers can feel being best served
employees that are trained with customer care normally have better performance than those who are not. business will run more effectively as a result
employees will normally find ways to improve their services to customers
customers
customers will be better served
customers attained high satisfaction
customers will maintain the relationship with business
customers return will generate more business (revenue)




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