✔ 最佳答案
CSFs vary in different industries and organizations, for examples
7-11 & OK stores' great emphasis is their convenience
Fedex would be high speed and accuracy for its delivery service
Toyota focuses on high quality and reliability of its products
Sharp & Sony stress high innovation & new products development as well as 3M
McDonale pursues high efficiency and its operation excellance
Dell computer aims to super low cost offering
CSFs result to a bottom line performance and financial outcome of an organization
CSF is rarely just one, but many in an organization, which are obtainable through brainstorming among all employees and management from different departments.
A cause-effect diagram or it is call fishbone diagram, and a relationship diagram all can pointout what the sub factors leading to CSFs, and then result to the bottomline performance of an organization.