中譯英, 唔該晒

See below. Hope this helps.

As the network team use Microsoft Access for call tracking system, so we do not backup data on the computer regularly. As a result, the system is not so stable.
In addition to call tracking, our system also perform escalation. Data on the system is backup everyday. Hence, our system is better when comparing with other systems.

We will ask our network team to investigate on the possibility of using our system.

Below are some issues that need to be resolve before the any other implementations:
- Our system can't store contract information, this means we still need a physical location to store our contract
- The entitlementn checking workflow at night
- There will be different call number as other department use another system to draw parts.

The "call tracking system" that our network team developed Microsoft Access for designing needs backing-up arising from its unstability.
The new system featuring call-tracking and escalation but with no daily auto-backup function is not better than the old system.
We shall do further study on the possibility of using the old system .
It is impossible to put the new system into practice unless the following have been solved :
A) As the old system has no function of storing "contract information, we need to store these information in a place.
B) the provision of one of the important functions - workflow of entitlement checking at night.
C)Different call numbers will be generated in case of drawing any parts from another system.

Hope this helps!

This is because call tracking system of Network team is done by using a software call Microsoft Access from the personal computer, so normally, backup is not done at a regular basis, thus the call tracking system will be less stable.

Let's take a look at our system, it's not only able to do the normal call tracking, but also escalation. It will backup data automatically at a daily basis as well, that's why our system is better than the others comparatively.

We will investigate the feasibility of our system.

Here's the emphases that need to be account for before it can put in to practice:

-our system can not store contract information, which means the user have to find a space for the purpose of storing the contract.

-The entitlement checking workflow.

-There will have different call numbers, because they have to draw parts, which requires another system.


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Because network team is makes call tracking system with personal computing already Microsoft Access, therefore generally makes backup non-periodically, also does not have stable.
But I already systematically except left achieve outside general call tracking also to have escalation, in addition has every day makes automatic backup. Under compares, can use my system quite to be already good.

I will study network team to use my place system's feasibility

The following is some needs to solve certainly with emphasis only then may practise - my already system not to be able to store contract information, was exactly represents uses my already system still to use a place to deposit contract

- evening already entitlement checking workflow

- will have different call number, because 佢 will want draw parts, but parts will also be another set of systems