Housekeeping

training to housekeeping staff includes these aspects
skills trainingattitude trainingcommunication trainingEnglish and Putonghua language
general training (about hotel operations)most of these trainings are on-the-job training
with coach/trainer showing the steps and procedures to them
and let them do it and practice until they get familiarized




2008-03-08 22:27:42 補充：
if talking about the details which should include
- ensure the setting of the guest room is in order
- ensure the cleanliness of the guest room during the stay
- ensure to meet the guest request on room supplies
- ensure the guest is satisfied with room services during the stay

2008-03-08 22:27:47 補充：
- ensure the mini-bar is filled up before guest stay
- ensure to check mini-bar inventory upon guest check-out and to report to front-desk

If talking about training room attendants, basically it includes learning all different linens, making beds, vacuum-cleaning carpet, wipe-cleaning furniture, cleaning toilet and bath tubs and those skills to differentiate making a checked out room and an occupied room.