This may or may not help - I am not an IT genius. My parents only have "Microsoft Works" installed on their computer, for example. They get all kinds of error messages when trying to "run Word". But, if I e-mail them a Word document, they actually CAN open it. That is the only way that they can open and utilize word. Then, from that document, they can create Word documents (not by "creating new", but rather by erasing everything and then typing and then saving it as a new document altogether). I hope this helps.