翻譯成英文信件 15點急

Related product in last year 11 monthly incomes to expensive department after suit product, after bilateral agreement my Si Iwei this question makes the indemnity, takes charge of the general convention identical project question according to me not to be able to make any compensation once more, hopes the expensive department sorry.
In addition about the bench question, provides the picture after the expensive department to look resembled is the sponge because the long-term use distorts, looks up the expensive department also not to have at that time in this aspect specially instructed, of technical personnel my factory was examining whether or not replaced the sponge to make the improvement, could reply the expensive department as soon as possible.

With reference to your complaint of our product in November last year, upon mutually agreement, our company had made compensation to the problem product and matter settled. Please note that no second compensation will be given to the same problem, this is our usual practice and we ask you to understand our policy.

With regard to the problem appeared on the long bench, we can see from those pictures provided that the sponge seemed worn and twisted from long time usage, at which time your company had no indication in this regard. Our technician is now inspecting to see if we could replace the sponge to improve. We will give you a soonest reply to the matter.