1. May be the Software problem, try to un install it and re-install again, if the problem still not fix, may be the Windows problem.
2. If there has Windows problem, there is no other way to slove it, you must reinstall Windows, if you are missing the original CD (The recover CD), try to go the Computer Shop that was you buying the computer (e.g. Dell, Nec or IBM etc...), asking them you give you an other copy.....
3. If they are not willing to give you an other copy, you need to take you computer to some of the computer shop and asking them to repair it......