✔ 最佳答案
Dear (customer),
By referring to your order no. A12345 with 10K sweaters (item no. BC20), your original requested ship date was Oct 10th 2007 (on board date).
Previously our internal quality control department has found the buttons came with poor quality so we need the supplier to replenish the goods in good quality. Since all China factories will be in Nation Day Holidays from Oct 1st to Oct 3rd or even longer, the good buttons will only be able to arrive our factory by Oct 5th the earliest.
After discussing with the factory & our PMC, the soonest we can finish the goods will be Oct 12th. We have checked with our Shipping & the next vessel will be departure on Oct 17th which is 1 week after your requested ship date.
Kindly please consider to accept to ship 1 week after your original requested ship date. And we deeply apologize for causing you any inconvenience due to such delay of shipment.
We ensure to avoid the same problem happens again!
Thank you very much for your kind coniseration & understanding. Please confirm by return.
Thanks & best regards,
(your name, company name)