英文道歉信作文((急需!!)

1. My Dream Hotel Resort
In a remote island somewhere in the middle of the Pacific Ocean, there's a little but luxurious hotel resort. The hotel resort have white walls just like those ones in Greece, and surrounding it is a veranda made of dark wood. Every room of the hotel resort have a spetacular view of the sea, and it takes no more than 3 minutes to walk to the beach. The servants serves chilled cocktails on the beach, and customers could enjoy the sun and the sea with fresh drinks.
2. I work as a receptionist in a small but prestigious hotel. It've been know for it 5 star service and wonderful views. The bookings are always full and customers usually have to book a month in advance. But one day I came across some ridiculous customers. THey were a French couple, speaking very poor English. They walk in our hotel with no previous bookings, demanding a presidential suite for them. I calmly explained that the suite was not available and asked them nicely to stay in a regular suite. But they insisted rudely, saying that they must stay in the presidential one because it's their anniversary. How ridiculous is that! The world dosen't revolve around them just because they are having their anniversary. Finally, my boss, which speaks perfect French, came and helped me out, getting them out of the hotel. How lucky was I to have my boss saving the day for me!