✔ 最佳答案
Regarding the dismantle of your cargo informed by your company on date, we have just contacted our shipping department. They confirmed that there were no rotton cartons after leaving our warehouse until arrival of your appointed freight fowarder. There was no complaint received for rotton cartons also after the goods has reached the warehouse.
Please note that we had no control of the situation when the goods was transported by your appointed freight forwarder to the destination. Hence, we regret to inform you that we will not compensate for any loss due to the rotton cartons requested by your company.