有冇人有ISO9001:2000和ISO14001:2004的!!!英文版!!!標準條文?

The ISO 9000 and ISO 14000 families are among ISO's most widely known standards ever. ISO 9000 and ISO 14000 standards are implemented by some 887 770 organizations in 161 countries. ISO 9000 has become an international reference for quality management requirements in business-to-business dealings, and ISO 14000 is well on the way to achieving as much, if not more, in enabling organizations to meet their environmental challenges.
The ISO 9000 family is primarily concerned with "quality management". This means what the organization does to fulfil:

- the customer's quality requirements, and
- applicable regulatory requirements, while aiming to
- enhance customer satisfaction, and
- achieve continual improvement of its performance in pursuit of these objectives.

The ISO 14000 family is primarily concerned with "environmental management". This means what the organization does to:

- minimize harmful effects on the environment caused by its activities, and to
- achieve continual improvement of its environmental performance.

The vast majority of ISO standards are highly specific to a particular product, material, or process. However, the standards that have earned the ISO 9000 and ISO 14000 families a worldwide reputation are known as "generic management system standards".

"Generic" means that the same standards can be applied:

- to any organization, large or small, whatever its product
- including whether its "product" is actually a service,
- in any sector of activity, and
- whether it is a business enterprise, a public administration, or a government department.

"Generic" also signifies that no matter what the organization's scope of activity, if it wants to establish a quality management system or an environmental management system, then such a system has a number of essential features for which the relevant standards of the ISO 9000 or ISO 14000 families provide the requirements.

"Management system" refers to the organization's structure for managing its processes - or activities - that transform inputs of resources into a product or service which meet the organization's objectives, such as satisfying the customer's quality requirements, complying to regulations, or meeting environmental objectives.


2007-08-19 03:59:31 補充：
List of ISO 9000 standardshttp://www.iso.org/iso/en/CatalogueListPage.CatalogueList?ICS1=3&ICS2=120&ICS3=10&scopelist=List of ISO 14000 standards http://www.iso.org/iso/en/CatalogueListPage.CatalogueList?ICS1=13&ICS2=20&ICS3=10&scopelist=

the above reply only provides you links to BUY (purchase) those documents which costs around CHF100 dollars each.
below are some information links on ISO9000 and ISO14000, fyi
ISO 9001 2000 in Plain English
ISO1400:2004 in Plain English
ISO9000:2000英文版
ISO14000环境管理体系
ISO 9000（2000年版）簡介
ISO9000初學者簡介與導入

For the official document, you can buy them (or other English references) at ShenZhen Book City at very cheap prices.