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查有關軟件早於法例生效前，本公司已指示軟件供應商刪除有關軟件。當接到貴局查詢後，本公司即責成有關軟件供應商，須深入調查並作出解釋。經其調查後，相信是有關軟件未能先完全清除，令錯誤撥出有關號碼。

本公司已於日前鄭重要求軟件供應商，再次徹底刪除有關軟件，並保証有關事情不再發生。

本公司在此向有關投訴人作出真誠歉意，並保証有關事情不再發生:

Check back in the software prior to the commencement of the legislation, the Company has instructed the vendors to delete the software. Upon receipt of your Office inquiry, the company instructed the vendors to be thoroughly investigated and explained. Through their investigation, believed to be the first software failed to remove, set aside the wrong number.

The company has recently solemnly ask software vendors, again completely remove the software, and ensure that the incidents will not occur.

The company in the complainant to make a sincere apology and assurance that the thing will not happen.

I would like to inform you that, well before the enactment of the relevant ordinace, we have already asked the software house to delete the software in question. Upon receipt of your enquiry, we have immediately demanded the software house to make an comprehensive investigation on the incident. It was believed that the problem was caused by the fact that the deletion of the software had not been completed properly.

We have repeated to the software house our serious request for deleting the software comprehensively and for ensuring that the same incident will not occur again.

We are deeply sorry for any inconvenience caused to the relevant complainant and would ensure that the incident will never occur again.