點解我login唔到Agloco ?? 邊個可以教下我??

我同我朋友都係Agloco都登記左.( 用同一部電腦 )
之后我地兩個都收到由Agloco寄比我地兩個ge e-mail.
咁好自然我地按e-mail 個link.去Agloco 到login.
佢叫我打 account number or e-mail address
封e-mail冇提我ge account number?? ( account number可以係邊到睇? )
之后我打我ge e-mail 同佢係e-mail比我ge passwords.
但係都唔得..我同我朋友試左好多次!
唔應教下我地~
thank ! you !