英文信，希望大家幫幫忙啦！

(Date of the letter)

Dear Manager,

I would like to make a complaint on the services provided by your company. I ordered a container from your company at (date you ordered the container) for exporting goods to Italy. I was waiting for the documents from your compnay for picking up the container for a while, so I contact your staff who was in charge on this issue, (name of the staff), to check the status of the documents. However, many of my calls were connected to voice mails only, or your staff answered without concrete reply and in poor atitude. Even though I received the documents finally, I was disappointed very much on the services your company provided.

Should you need any further information, I can be contacted at (your contact number).

Regards
(Your Name)
(Your Title)
(Your Company Name)

I have ordered a cupboard from a shipping company, which is going to be exported to Italy. Everything has been ready, except the document for collecting the cupboard. The staff from the company claimed that they would notify me when the document is ready. I made a number of phone calls, but all of the them were transferred to the voice mail box. Afterwards, I received a call from the person-in-charge of the company, but he ignorantly told me to wait for their notice. Although a few days later he eventually gave me the document, I were very disappointed about the service that the company provides.

2007-07-31 00:48:52 補充：
! were -> I wasthe service -> the uncooperative service

我想問你想投訴這家船公司／反映不滿，對象是船公司負責人，還是你上頭其他人？