請幫我翻釋Complaint letter

To the Management,
Moon Cafe


Dear Sir,

I would like to express my dissatisfaction with one of your staff member, Jenny .
I am a regular patron of your Cafe whenever I am in Central. On several previous occassions, Jenny's service attitude have left me with a bad impression.

Last Tuesday night, I made a reservation for three, at your cafe with my son and maid. As we were standing by the doorway waiting for our table, a few mainland tourist came by. Jenny told them that there will be a long waiting time as your Cafe is fully booked. Due to language barrier, the mainlanders did not understand what Jenny was saying. Suddenly, Jenny became very rude and infront of everyone, loudly shouted at the mainlanders to go next door to the fast food outlet or Chinese restaurant instead.

A short while later, two Westerners came requesting for a table. This time, Jenny was very friendly and courteous. She told them that the Cafe is fully booked. This is truely
Racial Discrimination!

While we were waiting for our table, my son being young, started to wander about. He accidentally stood onto the black stand. Jenny told my son to step down with a warning tone. On the second occassion when my son stood onto the black sign again, I was told later by my maid, that Jenny forcefully pulled him down as she knew I was not looking.

I do not understand why you would you would employ such impatient, rude and unhelpful person to work at your shop for so long. I personally do not think that she is suitable to be working in the customer service industry.

Thank you for time in reading my letter of complaint. Although I enjoy dining at your Cafe, I just wish that the service quality can be improved. Your frontline staff represents the image of your Cafe to the public.


Yours faithfully,

Each time?Medium wreath, I?Does going to the Moon cafe eat?.Before how many?, All already to Jenny treat should the impression isn't good.Feeling the Ju have no Mie manner and have no smiling face, but is a Ju is all very stupid to kids originally!
Tuesday evening, I together does the my Zi Zi order a left?The cafe doorway lines up waiting to take the seat, the in the interval has how many mainland visitors want to go into to eat rice, but is full house to want Yan Ｄ to have first, that how many visitors again not understand, Jenny loudly bawl at Ju call Ju?Insulate food fast food together Chinese food.Separating left 1 has 2 foreign visitors to think a Luo, Jenny suddenly smile polite?The answer has no, is the Gan kind a Mi racial discrimination?
I Zi Zi?Wait for?The Qi Wu settles, jumping Zha, trampling left ascend black the Stand top, first time, does the Ju language bring a warning?Call the Ju fall to return?, The Ju thinks for the second time my Di the Wu arrive, good Wu Nai the vexed Gan lug is left I does the Zi fall?, Afterwards my worker first the words return to know than me!
Does my Wu understand the Gan helpless Sheng without the benevolence?Person's ordering a solution can?Does the degree do Gan Nai? My  thinks the Ju is fit to do service industry

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抱怨信=Complaint letter

To whom who concern,
hi, i am a customer of the Moon cafe in Central, and i have come several times. whenever i come, i got so impressed to the waitess called Jenny. Unhappy face, impolite manner, and treating children so bad are her particular characteristic.

Like Tuesday night, i preserved a table with my son, and i saw her treated the customers from mainland so bad because no table is available right at that time. She spoke so rude to send them away. i dont know if she understand manderine or not, but still, it's not a propreiate manner a waitess should have. Afterward, couple foreign customers came, and they want a table. Jenny changed her attitude and became so gentle, polite and smiling to answered them. Racial Discrimination is not allow and illigel in Hong Kong, and even in a resturant, it should not be existed.

Once my son was standing on the service counter, because he is kind of active. Jenny first tried to warn him to get him off there, and the second time, she pulled my son down violently, and she thought i didnt see that. That's what my maid told me after a while later! I am so angry with that.

I am curious why a waitess which is so impatient, rude, arrogant and mean to customers works such a long time. As I estimate, she is not suitable for serving.

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