信用卡被盜用

1.即時致電銀行報失卡熱線
2.報失前的簽帳你需要負責←可與信用卡公司提出相討如何處理
3.你需要自行報警處理←依家係你唔見野,唔係信用卡公司唔見
4.警察點做會視乎情況,好難一概而言

the bank will still charge you for the payment which used during the stolen period which you have not report, coz from the bank stand point, they didn't know that is a stolen card. for you, call to the lost credit card hotline to report lost and tell them to follow up for you, tell them which is the last transaction you paid for and ask them on the rest of those you didn't sign for, next ask them to check the signature (coz is totally not match the signing, then you might have a better chance of the dispute) and get all those relevant copy and try to ask for dispute. And YOU have to report this case to the police as well and get back the police report and provide that to the bank as well. For this that doesn't mean you definitely not need to pay those transactions but that can have a better ground to support your case. The finally judgement will be made by the Bank. Coz in one of the terms and conditions, they usually says ONCE your card is lost, you have to report to the report lost card IMMEDIATELY and throughout the period that you are holding the card, you are the one who liable for the property (card) that means you are fully liable on the card status and transactions.
If after you report the case to the police, they will perform their job, of course, you can raise the CCTV issue up to the police, and if they didn't do even you provide this information to them, then that's their dereliction of duty and not yours, and plus, you cannot do anything further....
and difficult to catch the person who used your card illegally or not, that's really hard to say... coz even there is an image from CCTV, that still very hard to identify unless they might have some previous criminal record, then that might help a little, and as for the fingerprinting, since is such long time ago, so that might not be possible... anyway, do your job, report to both the police and the bank and ask the bank to dispute those transactions.... if possible, as them to provide you with the Terms & Conditions of your credit card on covering the lost card section and see any points there listed are helpful to you.
Good luck lor.... *becareful next time la... poor gal/boy*

你最好去銀行交代返事情, 睇下點解決, 你唔見左果時有無報過警?如果無可能要你比錢, 要睇銀行點同你攪~