有關於領隊會點做呀

2007-05-31 7:28 am
如果你係一個領隊,你遇到下面個情況,你會點做呀!!!
可唔可以詳細一d呀!!(中英都ok)
THX晒

1.When you arrive at the airport, the airline check-in staffs tell you that the flight is overbooked, and only half of the group can get on the original flight, others have to wait in the airport for further information.

回答 (1)

2007-05-31 10:12 am
✔ 最佳答案
1) It depends on your flight is the departing flight or the returning flight.

a) If it is the departing flight (leave from hometown), and you are the only tour escort of the group, you should not allow half of the group to get on the original flight first, as you have to guarantee all passengers get on flight safe and escort them on the flight. You will need to bargain with airline company with compensation and try to look for any other flight which can be swapped in the shortest time.

b) If it is the returning flight, you are allowed to let half of the group (who need to catch for work or somthing that they have to be back by the next day) to get on flight first, but it is also not recommended since the remaining group will get mad about this. Always use the most power to bargain with airline company for compensation (hotel,meal couopn, cash...etc) Since overbooked situation is not in the insurance coverage. Clients won't be able to claim from their insurance companies. And most importantly, more compensation from the airline, you will have more "stuff" to clam down your clients.
參考: from TIC Outbound Escort Guide Book


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