Jardine PSA Interview~

1 st in: 以英文對話, 要self intro, briefly 就ok ga la, 大約一分鐘喇, 之後佢會問問題, e.g 點解想做psa, 講下psa 的工作, 你可唔可以應付咁辛苦的工作, 點解唔apply fa 咁. 之後會用mandarine 同你對話, 同要讀一篇mandarine 的 public announcement.

2nd in:
role play e.g 係班機delay了,請你同d passengers 講, 行李過重等, 用cantonese對話

Ist & 2nd in held in the same day!
If you passed the 2nd in role play, they will call you later on the same/the next day to arrange the final intervew which normally hold arond a week after the 1st&2nd in.

Final in: 同部門主管以cantonese 對話, 內容多base on 你的resume, 工作經驗...

It wasn't very hard, Interviewers uaually were quite nice, 有信心同笑容就冇問題ga喇~

Job nature about landside & air side:

Landside 同事負責:check in counter, DUTY通常係航班起飛前兩個半至三個鐘頭就要開始開counter,開電腦上定system,上顯示版同準備好自己counter嘅文具,準備迎接客人。當客人埋到你counter前面﹐你要做嘅嘢就係問客人俾佢嘅護照﹐機票你核對資料輸入電腦﹐檢查證件係咪仲有效﹐之後就係請客人將行李放係你counter隔離個磅/輸送帶﹐檢查客人行李有冇超過客人所訂嘅客位指定嘅行李重量﹐冇嘅就可以出行李條碼帶(baggage tag)綁喺行李上面然後送到“地牢”同事入箱運上飛機。如果行李超重﹐就要向客人提擬將行李內部份物件放入手提行李拎上機﹐或者收取超重費。當呢個程序完成之後就可以劃位發登機俾客人﹐向客人指示登機證上嘅資料﹐如登機時間﹐閘口號數﹐飛機開出時間等﹐然後就可以向客人指示入境處離港嘅櫃枱嘅方向﹐客人之後就會步向airside嘅範圍。

Airside同事負責 : 飛機起飛前一個鐘頭就會去到閘口準備﹐開定電腦上定system顯示版﹐做廣播通知客人仲有幾耐會開始登機。 有客人埋service desk(即係閘口隔離張枱)問嘢就要解答問題。亦都會喺閘口周圍巡下睇下客人嘅手提行李會唔會過大或這嫌過重﹐就需要要求客人喺閘口將行李寄艙(即閘口check in)﹐要同客人講請佢地將行李入面貴重物品﹐證件﹐藥物拎出黎跟身﹐然後就手寫條行李帶綁喺行李上面然後叫loader搬上機。起飛前大概二十至廿五分鐘就會開始登機﹐呢個時候就會請客人排隊﹐檢查客人證件﹐收取客人登機證過機(boarding gate reader,BGR)同埋收走客人張機票去埋數﹐客人之後就會上機。有時會有某D客人需要PSA/CSO嘅幫忙﹐例如﹕帶有好多行李嘅客人﹐攜同小朋友/嬰兒嘅女士﹐年老嘅客人﹐行動不便嘅客人等. 都需要協助佢地登機﹐去到飛機門口交俾空服同事照顧。航機起飛前五至十分鐘若然未齊客就要打電話做大廣播(即全個離境大堂都聽到果個)﹐然後就會四圍去揾下D客喺邊﹐叫佢(地)快D登機。。。夠鐘﹐刪門﹐執嘢埋數﹐如果呢個時候有客人黎﹐咁就要同人講飛機走左﹐幫人BOOK下班機(next available flight)...

有信心同笑容就冇問題ga喇~ It's not very difficult! Good luck~! ^.^

2007-05-30 23:16:54 補充：
1st in self intro and 問問題(base on your resume)would use English first, and then普通話, but普通話 it's just some relaxing question, last time the interviewer(HR) ask me "which country u like the most? why?" something like that. and then read the PA