what is Six Sigma?

Six Sigma revolves around a few key concepts.

Critical to Quality: Attributes most important to the customer
Defect: Failing to deliver what the customer wants
Process Capability: What your process can deliver
Variation: What the customer sees and feels
Stable Operations: Ensuring consistent, predictable processes to improve what the customer sees and feels
Design for Six Sigma: Designing to meet customer needs and process capability

Reference Books:

What Is Six Sigma? (Paperback)
by Pete Pande, Larry Holpp

Getting Started in Six Sigma
By: Michael C. Thomsett

六西格瑪管理手冊

作者：李國彬
出版社：憲業
出版日期：2007 年 03 月 28 日