酒店面試一問~~~~~~~急 (20 分)

1. Main Duties of Call Centre
- answer the call enquiries from external and internal customers
- operate the hotel phone switch broad (transfer calls to different departments or outlets)
- handle the morning calls

2. Preparation for interview
- proper appearance and grooming ( must dress suit in black and white!)
- bring your resume, photos, academic results, certificates and work evidence

3. Interview
- prepare self introduction in english and mandarin
- prepare the following questions:
- What are your strengths and weaknesses?
- Why do you want to be call centre agent?
- What do you know about our hotel?
- What is your career path?
- Tell me your difficult time in previous work experience

4. Others
- Must read the website of hotel in details (e.g. history, further expansion, and hotel amenities)
- Prepare a situation you handle conflict or complaints (becasue call center agent often face complaints)
- Prepare two questions which can inspire your interviewer (Never ask about benifits and salary !)
- Always keep a positive attitude (Hotel look for people are customer-oriented)
e.g, you should emphasize you are a hard-working people and you can work under pressure. You are pleased to take challenges...

These are all my personal experience and opinions. Hope you can get the job! Good Luck!

2007-05-21 00:50:41 補充：
Remember to SMILE during the whole interview!!It is really very important as hotelier likes people to smile and welcome guests.