✔ 最佳答案
Meet Standards of Attendance.
符合「考勤」的指標
The Manager performing the review should check attendance records which will be supplied for all cashiers.
負責監察的經理,應該查考提供給收銀員的考勤紀錄。
The Manger should also review “late for work”
同時,應該番查上班遲到紀錄。
Follows Policies and Procedures
遵守「政策和步驟」
Does the cashier understand and comply with cage policy for sick leave, breaks etc.
收銀員是否明白和遵行,告病假和放假的政策哩?
Do they comply with credit card, forex and reporting procedures?
他們是否遵行信用卡、外匯交易和申報的步驟?
Works Well with Others
合作愉快
Do they help out their fellow cashiers?
他們有幫助收銀員同事嗎?
Do they interact well with co-workers and members of other departments?
他們與有關連職系的員工,及其他部門的成員相處得好嗎?
Follows Directions
遵行指示
Have instructions given by supervisors and above been followed correctly and in a timely manner
是否有正確地,及以適合時宜的態度,去遵行由主管及更高管理階層發出了的指示呢?
Respects the Rights of Others
尊重他人的權利
Are they a good team player willing to sometimes let someone else be heard before them?
他們是否好的團隊成員,願意有時讓別人的意見,先過他們自己的,獲得聽取?
Do they try to see the other person’s point of view?
他們有否嘗試去明白別人的觀點呢?
Self-motivated
自動自覺
Have they demonstrated that they are able to work independently and take the initiative to get things done when required?
他們是否能達到獨立工作,和在有需要時,主動地把事情做好?
Pays Attention to Detail
注意細節
Are their turn-ins are neat and accurate.
他們交回的紀錄是否整齊和準確呢?
Have they picked up on any strange notes or questionable credit cards?
他們是否學會了辨別異常的鈔票,或有問題的信用卡呢?
Sets a Good Example
樹立好榜樣
Do you see them do things you would like others to do.
你有否看見他們,做一些你喜歡別人做的事情呢?
Smiling at guests, presenting a positive attitude, working hard
對顧客微笑、表現出積極的態度、勤力。
Meets Appearance Standards
符合儀表的指標
Nails, Hair, uniform, shoe, body odor etc
指甲、頭髮、制服、鞋和身體的氣味等等
Guest Relations
賓客關係
Do they interact with the guests?
他們與賓客有交流嗎?
Do they greet them and thank them.
他們有發跟賓客打招呼和道謝呢?
Is there an example when they have really help a guest?
有無例子是他們真的幫助一個賓客呢?
Professionalism
專業態度
When dealing with guests do they give 100% or their concentration?
在與賓客接觸時,他們是否百分百專注呢?
Do they remain polite and calm under pressure?
他們在壓力下,是否保持有禮貌和冷靜呢?
Knowledge of Procedures
對程序的常識
Do they comply with the procedures of the cage?
他們有否遵行 cage的程序呢?
Doubling, Credit Cards, Forex, Anti Money Laundering
雙重操作、信用咭、外匯交易、防止 money laundering
Knowledge of Internal Controls
內部管制的常識
Do they understand and comply with internal controls such as the transportation of funds. Restricted areas within the Cages?
他們是否明白和遵行內部管制 ,如資金的運送,禁止進入的地區呢?
. Do they have an understand of internal controls in relation to such things as issuing checks and miscellaneous disbursements
他們是否明白內部管制,和發支票及各式各樣的付款,有甚麼關係?
PS: Sorry 有些字我想是行內的專門名詞,我翻譯不到,字典也找不到,如:
laundering money 和 Cage 等