請幫忙 翻譯 Project 一小部份

2007-03-10 5:10 am
就是以下,小小都好,請大家幫幫忙,唔該哂!

雖然香港的經濟正復甦中, 但相對地租金及人工亦調高, 其固定成本仍然高企。如果在價格上沒有調整空間, MCD可以在其他方面入手, 從而令顧客有物超所值的享受。其中最明顯的是在其服務及產品上作出改進, 從問卷反影, 受訪者對MCD的餐廳環境不是太滿意, 特別是洗手間, 衛生情況有待改善。 另外, MCD是快餐形式, 所以他們沒有在對客人服務上著手, 但隨著香港人開始注重服務後, 多間快餐廳如大快活, 大家樂, 必勝客等已針對客戶服務作出改善, MCD有必要在其客戶服務上作出調整, 提升餐廳的形象, 令客人覺得物超所值。
MCD亦可在產品上作出改善, 提升客人的滿意情度, 例如所有食物即叫即做, 增加種類等, MCD就可以回應到客人要求減價的訴求了。

回答 (1)

2007-03-10 5:18 am
✔ 最佳答案
Though in the economy of Hong Kong is recovering, but rent and artificial to heighten also relatively, fixed cost its still high enterprise. If has not adjusted the space in price, MCD can be started with in other respects, thus make customers have things to exceed the enjoyment worthed. Among them the most obvious one is improving on its service and products, from the questionnaire against the shadow, interviewee's restaurant environment to MCD is not satisfied with very muching, especially the toilet , the hygiene situation remains to improve. In addition, MCD is a fast food form , so they have not set about in serving guests , but after Hong Kong people begin to pay attention to serving, large and happy in if many snack bars, everybody happy, Pizza hut is it is it improve to make to customer service already to wait for, it is necessary for MCD not to make adjustment on customer service their, improve image of restaurant , make guest think thing is it worth to exceed. MCD can also be improved on the products, improves guests' satisfactory feeling degree, for example all food is it make promptly to shout promptly, increase kind ,etc., MCD can is it get guest demand demand that reduce the price to react.


收錄日期: 2021-04-18 21:00:05
原文連結 [永久失效]:
https://hk.answers.yahoo.com/question/index?qid=20070309000051KK03746

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