Which one correct & explain:
In a positive message, the main idea is presented
a)in the first sentence of the middle paragraph
b)at the end of the middle paragraph
c)right at the beginning of the letter
d)in the last sentence of the letter
When asking questions in a request message
a)begin with the least important question and work your way up to the most important
b)avoid any open-ended questions
c)avoid asking for information that you can find on your own
d)do all of the above