T&D既部門既問題

First of all, you have to find a person who is capable in Human Resources, especially in staff training and quality service. Once a team is form, one good suggestion is to adopt a balanced score card (BSC) scheme for the company.

The balanced scorecard is a management system (not only a measurement system) that enables organizations to clarify their vision and strategy and translate them into action. It provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results. When fully deployed, the balanced scorecard transforms strategic planning from an academic exercise into the nerve center of an enterprise.

Kaplan and Norton describe the innovation of the balanced scorecard as follows:
"The balanced scorecard retains traditional financial measures. But financial measures tell the story of past events, an adequate story for industrial age companies for which investments in long-term capabilities and customer relationships were not critical for success. These financial measures are inadequate, however, for guiding and evaluating the journey that information age companies must make to create future value through investment in customers, suppliers, employees, processes, technology, and innovation."


The balanced scorecard suggests that we view the organization from four perspectives, and to develop metrics, collect data and analyze it relative to each of these perspectives. More about the Balanced Scorecard can be found at:
http://www.balancedscorecard.org/basics/bsc1.html


First, setup the BSC in everyone department. Once the scheme is adopted by employees, setup a individual schemem for each employee.