有關一條business既問題......20點

Being effective is "doing the right things" while being efficient is "doing things right."

Doing things right is a trait that causes managers to be focused on security and security is most often underpinned by fear based motivations. Doing things right will cause managers to be safe and politically correct in approach. It is this fear based motivation that causes managers to protect turf as opposed to gain ground, to control as opposed to inspire, and to refine as opposed to create. Doing things right leads to comfort zone management that completely inhibits the ability to innovate.
Doing the right things is a trait that causes leaders to be guided by their instincts, principles, values and desire to achieve. Leaders motivated by doing the right things are not risk adverse, rarely politically correct and they thrive on shaking things up. It is leaders doing the right things that innovate, motivate, create and inspire. Doing the right thing is often times controversial, but true leaders are not daunted by the thought of conflict as are most managers. Leaders guided by doing the right thing are willing to step-up and make the big decisions that open markets, exploit opportunities and drive innovation.

' doing things right' - means follows the rules; in most cases, it is the 'safe' thing to since the rule/procedure expected you to do so; but it is less flexible and can be more effective
'doing the right things' - can mean breaking away from the rules; sometimes it may get you into trouble if your upper manager do not approve you action; may be more efficiency in some cases.