有讀customer serice 的，請回答以下2條mc 十萬火急

1.Which of the following should you do when congrontin conflict?
A.Focus on finding the best solution to the conflict
B.Review the history of old problems

2.Whihc of the following is not a technique to help customer become better co-pproducers?
A.Tell customers why they should wnat to be co-producers
B.Ask telephone callers to be prepared
C.Train only the customer service providers, not the customers
D.Repeat important information

請問答案，最好有解釋