Apology letter sample (In English)

Date

(Address)

Dear Mr.xxxx/Ms XXXX ,

I refer to my fax/letter of 25th Jan., 2007 regarding our Quotation No.XXXX .
After checking up, I found that the charges for one more trip invloved in logistic was missed in calculation . Enclosed please find a copy of our revised quotation . As a gesture of goodwill, an additional discount of XX % on the above quotation is offered to you .

I am very sorry for such a careless mistake and the inconvience so caused, and I assure you that we shall do all we are able to prevent such a situation from occurring in the future .

I hope that this arrangement is acceptable to you, and I look forward to continuing our business relationship .

Yours sincerely


Peter Wong
Marketing Manager


Hope this helps you !

2007-01-26 23:53:14 補充：
Sorry for the typing mistakes : invloved -----> involved logistic----->logistics

We refer to our quotation ref ............ dated ............regarding (the content).........

We apologise for any inconvenience in due caused.