TQM - Total Quality Management

The function of TQM for a company is to identify which activity is value-added and which one is non value-added.

Total Quality Management (TQM) is a management strategy aimed at embedding awareness of quality in all organizational processes. TQM has been widely used in manufacturing, education, government, and service industries, as well as NASA space and science programs.


Total Quality provides an umbrella under which everyone in the organization can strive and create customer satisfaction.
TQ is a people focused management system that aims at continual increase in customer satisfaction at continually lower real costs.