✔ 最佳答案
If the customer agrees with the pricing, they will fax us a purchase order. After we receive it, we will return them with a sales order. On the sales order, it will state clearly our company policies, including payment terms, delivery itineries, insurance and warranty terms, etc. The customer can then sign and return the sales order to us if they agree with the terms. If not, we will negotiate again until we can come to a compromise. The deal can only be called done when we receive the signed sales order from the customer.
After receiving the signed sales order, we will notify the inventory department to prepare for the amount of different products. The products will be sent to us, the sales department, for packing. For light items, we will put them into transparent bags, sealed with machines and label the it with the amount of the products enclosed. Then the whole package will be put into a Fedex box. Using transparent bags is to let customer see clearly inside, so as to check the amount of the products enclosed. If anything is missing, they can return the whole unopened package to us. After the whole packing process is done, we will stick a packing list on each box and double check the shipping address on them.
When finished, we will call the people from Fedex to come and pick up all the products. While we are waiting for them, we will prepare for the invoice for our customer. We will file the original copy and send out another copy to our customers. When the Fedex team arrives, we will watch them pick up the products. We need to sign a form prepared by them. A day's work is almost done by then.
If the customer finds our product unable to fuction, they can send the product back to us for repair. The shipment cost will first be paid by them. After our technicians examination and thinks that the malfunction is due to human errors, we will charge our customers for the repair fee. The flight fee for returning the product back to them will be charged on us.