更新1:
Then, we have ask them what the exact time they can reply by email, except "asap". By this way, we can find and solve the production problem within a short time so that we can arrange the shipment on time but not delayed.
更新2:
note: please re-write the passage in a properly manner, 可改字眼但要保意思,最要緊係grammar唔好亂撞!!!