求英語改寫 --- 10分!!!

When a complaint is received, we will firstly apologize to client for the inconvenience caused and report to our supervisor to discuss on the method to deal with the matter. We will apologise ONLY if the fault is ours, however, if fault was made by our customers, we MUST not take responsiblity for it as admitting irresponsible mistakes will affect company's reputation, therefore, we must find a polite way to imply and let our client acknowledge that fault was on their side, we CANNOT force the customer to admit, but must be politely implied in order to keep a good customer's relationship.

In cases of complain, we should first admit the problems and apologize to the customers if we made a mistake. The staff should then report to the supervisor in great detail. The case would then undergo a series of discussion, until a final solution is reached. Follow-up with the related party/customer is important, and therefore a proper feedback should be given to the customer after discussion. A proper complaint handling can keep the customer coming back, as it is a good opportunity to repair the broken relationship with customers.

If it is the customer's own responsibility and sometimes they would even become irrational, we surely do not have to admit the problem. However, in order not to ruin the company's reputation as well as to maintain the relationship with the customer, it is reminded that we still have to be polite and keep our good manner.