對自己英語有信心,請進!!!

Whenever customer sending us an email, it would be a complaitn or inquiry. If it was an inquiry, we would have to consider what the customer exactly needs even they ask simple questions only. We should provide the information they have to know as detailed as possible while replying their inquiry in order to avoid bunch of back and forth emails.

2006-12-14 15:12:38 補充：
**complaint

意思是說出來了, 語法還需努力!

We must identify each e-mail message received from customer if it is an enquiry. If not, then it must be a complaint. If a message is identified as an enquiry, it is important for us to know that some customers like to ask several questions separately. Therefore, it is essential for us to understand the customer's needs.