請問Freight forwarder 做CS 要做D甚麼工作範圍?

Job Duties details as below:
1) Customers
- Handle queries and complaint from customers
- Accept and attend to customer inquiries, bookings etc
- Inform customer of alternative arrangements in the situation of a delay in flight or delay
caused by short landed, document processing and clearance or delivery
- Follow-up with the customer regarding Shipments that arrives with discrepancies
(Wet/Torn/Damage) and to arrange for a survey to be conducted
- Attend to daily communication via different medias, and meeting the ACR KPI
- Participate in joint sales visits as and when necessary

2) Local & Overseas counterparts
- Coordinate and liaise with key personnel in other functional areas to provide updates &
status to customers
- Follow procedures and guidelines set forth by Customer Service Management
- Collaborate closely with operations to jointly achieve customer satisfaction
- Provide CCS information for their better investigation of claims and complaints
- Deliver good quality service standard

3) Day to Day activities
- Concentrate and responsible for shipment bookings for Strategic/Tradelane customers
- Complete weekly, monthly and quarterly reports as required by customers
- Proactively inform customer when discrepancy arises and offer assistance where
necessary
- Respond to customers promptly & professionally
- Adherence to department ISO standards inline with corporate instructions
- Adherence to Customer SOP
- Validate customers accounts are in good order
- Provide customers & overseas with relevant pre-alerts required scanned documents
- Provide instructions on delivery destination and Airport location for collections
- Consult with supervisors and or officers as and when unsure of certain processes or
procedures

responsible for customers' bookings and declarations, monitoring transportation issues, tracking and tracing shipments, inventory management, analysis and preparing monthly performance reports. Handling complaints and enquiry

要睇下邊間公司,一般都要接客既查詢,範圍有走左貨未,要HAWB,check flt details,release booking ...etc有D要做report ...
不過...真係唔好做