✔ 最佳答案
Organization's strategic, operational and tactical plans must be mutually supportive and linking together. Traditionally, strategic plans emphasize top-down approach--senior executives develop goals and plans for the entire organization. Operational and tactical managers receive those goals and plan from top executives then they will develop business, functional plans with respect to the strategic plans.
For example, a strategic plan and goal would say to sell fresh and highest quality foods that also offer high value for customers.
Then its operational goal and plan may focus on offering high degree of ingredients, freshness, taste, nutritive value, safety, and appearance that meet or even exceed customers' expectations, including guaranteeing product satisfaction.
At last but not least, a tactical goal and plan may include store environments that are "inviting, fun, unique, informal, comfortable, attractive, nurturing and educational" and safe and inviting work environments for its employees to delighting customers.
Tactical plan is acting as catalyst in facilitating the quality foods are being sold at the best in-class.
參考: Adapted from Management by Bateman & Snell