什麼是APAC

APAC = Asia Pacific
其實是指亞太區的市場

APAC Customer Services, Inc. is a provider of customer interaction solutions to large corporations in the communications, financial services, insurance, healthcare, logistics, publishing, and hospitality industries. APAC’s services include customer care, customer acquisition, and web-enabled programs.
APAC was founded in 1973 by entrepreneur college student Ted Schwartz. The company began as a one-telephone media advertising and sales operation. In the following years, APAC was expanded through physical growth, cultivation of a wider business services market, and the acquisition of teleservices firm ITI Marketing Services of Omaha.
Headquartered in Deerfield, Illinois, the company employed 10,200 people as of 2004. APAC also has offices or customer care facilities in: Cedar Rapids, Iowa; Wichita, Kansas; Corpus Christi, Texas; Green Bay, Wisconsin; La Crosse, Wisconsin; Oklahoma City, Oklahoma; Tucson, Arizona; Utica, New York, and; Manila, Philippines (Muntinlupà City and a new site in Quezon City), among other locations.
市場起源於古時人類對於固定時段或地點進行交易的場所的稱呼，而此交易場所乃為消費者為了減少搜尋成本所形成。
今日，市場具備了兩種意義，其中一個意義是場所，如傳統市場、股票市場、期貨市場等等，另一意義為交易行為的總稱。市場一詞不僅僅只是場所，還包括了在此場所進行交易的行為。故當談論到市場大小時，並不僅僅指場所的大小，還包括了消費行為是否活絡。
市場雖為交易行為的總稱，但交易行為不一定是自由，尤其是在提供商品或選擇交易對象時，會因外部的干擾如法條、公約等加以限制。可以自由提供商品與選擇交易對象的稱為自由市場，反之則為非自由市場。