6 A computer technician is working for a medium sized school district. Which step in the troubleshooting process is important to help avoid repeating repair processes that were performed previously? the documentation of the problem and its solution
7 A technician is troubleshooting a computer problem. After making changes to the computer, the error still exists. What should the technician do next? Undo the changes and return to the beginning of the troubleshooting cycle.
8 Which type of electricity comes out of a wall outlet? alternating current
9 What is the standard resolution for VGA? 640x480
10 A technician is installing two hard drives on a single IDE cable and wants to use the cable select (CSEL) option of master/slave determination. Which of the following is important for the technician to remember? Master/slave designation is determined by drive position on the EIDE cable.
11 Before implementing a solution to a computer problem, what is one precaution that should be taken? Reset CMOS to their default settings.
12 Which of the following would be considered a field replaceable unit (FRU)? sound card
13 What is a convenient troubleshooting and diagnostic tool to use when dealing with printer problems? printing a self test page
14 Which of the following problems is usually indicated by intermittent sound problems or a "dead" sound card? resource configuration problems
15 What is the maximum length of an Ultra-2 SCSI cable? 12 meters